Delivery
Delivery
Every Ollii piece is made in small, considered batches and prepared with quiet care before it makes its way to your little one.
Orders are delivered within 5-10 working days. During collection launches, please allow a little extra time, as each order is processed thoughtfully.
Every Ollii piece is made in small, considered batches and prepared with quiet care before it makes its way to your little one.
Orders are delivered within 5-10 working days. During collection launches, please allow a little extra time, as each order is processed thoughtfully.
Once your order is on its way, you'll receive a tracking link to follow its journey.
As our collections are released in limited drops, certain styles and sizes may not return once sold out.
Once your order is on its way, you'll receive a tracking link to follow its journey.
As our collections are released in limited drops, certain styles and sizes may not return once sold out.
Payments
Payments
Ollii currently accepts prepaid orders only.
Cash on Delivery is not available at this time.
Returns & Exchanges
Returns & Exchanges
Returns
Returns
Once your order is on its way, you'll receive a tracking link to follow its journey.
As our collections are released in limited drops, certain styles and sizes may not return once sold out.
We hope you love your Ollii pieces. If something isn’t quite right, you can request a return within 7 days of delivery.
Items must be unused, unwashed and unworn, with all original tags and packaging intact.
Once your return is received and approved, we’ll issue store credit for the value of the returned item. The Store Credit can be used towards any future purchases until 6 months from the Date of Delivery.
We do not offer cash or bank refunds for change-of-mind returns.
For Returns or Exchanges, return shipping costs are borne by the customer.
Original shipping charges, if any, are non-refundable.
Ollii is a small, growing brand, and every piece is produced in limited quantities. Our store-credit policy helps us keep creating thoughtfully while still giving you the flexibility to choose something you love. For any return or exchange request, contact us with your order number and reason for return.
Damages or Incorrect Orders
Damages or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order details and clear photographs. We’ll make it right with a replacement, return or refund, as appropriate.
Non - Returnable Items
Non - Returnable Items
For hygiene and quality reasons, we cannot accept returns for:
Items that have been worn, washed or used
Items without original tags
Items damaged after delivery
Personalised or Customised products
Discounted items
Delivery
Every Ollii piece is made in small, considered batches and prepared with quiet care before it makes its way to your little one.
Orders are delivered within 5-10 working days. During collection launches, please allow a little extra time, as each order is processed thoughtfully.
Once your order is on its way, you'll receive a tracking link to follow its journey.
As our collections are released in limited drops, certain styles and sizes may not return once sold out.
Payments
Ollii currently accepts prepaid orders only.
Cash on Delivery is not available at this time.
Returns & Exchanges
Returns
Once your order is on its way, you'll receive a tracking link to follow its journey.
As our collections are released in limited drops, certain styles and sizes may not return once sold out.
We hope you love your Ollii pieces. If something isn’t quite right, you can request a return within 7 days of delivery.
Items must be unused, unwashed and unworn, with all original tags and packaging intact.
Once your return is received and approved, we’ll issue store credit for the value of the returned item. The Store Credit can be used towards any future purchases until 6 months from the Date of Delivery.
We do not offer cash or bank refunds for change-of-mind returns.
For Returns or Exchanges, return shipping costs are borne by the customer.
Original shipping charges, if any, are non-refundable.
Ollii is a small, growing brand, and every piece is produced in limited quantities. Our store-credit policy helps us keep creating thoughtfully while still giving you the flexibility to choose something you love. For any return or exchange request, contact us with your order number and reason for return.
Damages or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order details and clear photographs. We’ll make it right with a replacement, return or refund, as appropriate.
Non - Returnable Items
For hygiene and quality reasons, we cannot accept returns for:
Items that have been worn, washed or used
Items without original tags
Items damaged after delivery
Personalised or Customised products
Discounted items